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Hoosier burger case what modern requirements determination methods are appropriate

Kelly Yax Running Head: Business Systems Analysis Instructor: As college students, Bob and Thelma Mellankamp had a dream of opening their own restaurant. However, only months after establishing the restaurant, problems began to display themselves.

The recent increase in demand for the restaurants food has also taken the staff off guard and is causing longer wait times for customers. These factors lead to product sell outs, and food preparation mistakes. These issues are lowering current sales and will impact future sales through negative word of mouth advertising from displeased customers.

The owners are ready to make changes. After several meetings with a project development team, all agree that a new information system would benefit the restaurant. After a full system overview, a better understanding of Hoosier Burgers Scope and Feasibility will allow the analysts to develop Requirements Determinations and diagrams that will aid in the data modeling of the new system.

System Overview Information is necessary when running a business. The way information is analyzed, interpreted, and utilized can be the key difference between a successful business and a failure.

There are four phases in the SDLC: Planning and Selection The planning and selection phase of the SDLC is utilized once the need for a new or upgraded information system has been recognized. In regards to Hoosier Burger, Bob Mellankamp, the owner, has expressed the desire to computerize their information systems; however he is open to other alternatives as well.

Expert Answer

The desire for the new system is based upon the need to make changes to their current information systems, inventory control techniques, customer ordering processes, and their management reporting systems.

Analysis The Analysis phase of the SLDC evaluates the current system and then establishes alternative options to best suit the needs of the organization. Currently, Hoosier Burger is using a paper based system to track everything from inventories to customer orders. This will supply Bob with an accurate view of the current state of Hoosier Burger.

This type of access is currently impossible, due to the paper based information system that is currently being used. Design The design phase of the SLDC is meant to take into consideration the needs of the business owner, and the specifics they are looking for in their information systems. In regards to HOOSIER 4 the Hoosier Burger case, an example of this would be ensuring that the logical and physical designs of the new system will provide access to the point of sales information as requested by the owners.

Implementation and Operation The final stages of the SLDC are to implement the new information system and ensure that all employees are familiarized with its operation. Often this is the most difficult aspect of the cycle due to complications that can arise during the installation process.

It is important that the system be updated and altered whenever necessary to better benefit the organization. In regards to Hoosier Burger, implementation and operation of the new system would require the ability to make changes in the system depending on the needs of the owners.

System Characteristics A system is comprised of multiple procedures within a business that work together to serve a purpose inside the organization. There are nine major system characteristics: The overall function of the entire system- to lessen the errors affecting the delivery orders received from suppliers as well as customer orders, which will increase sells and promote business growth.

How the environment interacts with the point of contact- sales tickets are the interface for the majority of the system. They interact with the inventory, and are also interfaced with the food preparation. Any limitations of the system- Many constraints of the system are based on human error. Others include limitations on customer seating, limited staff to care for patron, and food limitations based on inventory. What is needed to accomplish the purpose- Food, cash flow, and labor would be included as inputs.

The hoosier burger case what modern requirements determination methods are appropriate subsystems in regards to Hoosier Burger include the register and sells, food inventory, food preparation, and data reports. The register allows the system to operate, the food inventory allows for the sales to be made, the food preparation allows for customers to purchase the food, and the data reports show an adequate view of forecasting information, inventory usage, and basic sales information.

System Development Approach There are several approaches to system development that could be utilized in regards to the Hoosier Burger case. While each is valuable in their own way, it is my opinion that the best approach for system development in regards to Hoosier Burger would be the utilization of Prototyping. This method takes into consideration the requirements that are needed by the intended user of the system. Once the prototype is completed, the user then has another chance to provide feedback regarding any necessary changes.

This method allows for the most interaction between the analyst and the system user. Because Hoosier Burger is only in its beginning stages, there may be necessary changes that will have to be made. By using a prototype, these changes can easily be made and applied to the system. Project Identification and Focus The owners of Hoosier Burger have noticed certain issues arising in their business.

The focus of the project should aim towards simplifying the order process to lower wait times, tracking inventory and sales and also alerting when inventory items are low-in-stock. Project Scope and Feasibility The project scope is to implement the change from the manual paper based system to a computerized system by installing a properly installed and Hoosier oriented point-of-sale system to aid in inventory control, customer service and ordering, and management reporting systems.

By doing this, inventory supervision and order processing will be more focused on customer needs. The project scope also includes meal preparation changes as well.

The time and resources required to install and implement this new information system can be a major expenditure for the organization. These feasibility factors include economic, operational, technical and schedule, legal and contractual and political.

Economic Economic Feasibility of a project can be a difficult factor to determine. It is usually easy to see the short term benefits, without paying attention to long term costs.

The tangible benefits of this project include an increased speed of activity which can shorten customer wait time and the improvement of management planning and control leading to less food preparation and ordering mistakes. These benefits will lead to a rise in profits. The profits alone should outweigh the cost of implementing the system.

Operational Operational feasibility of a project is determining well the project will meet hoosier burger case what modern requirements determination methods are appropriate needs of the owners. It also weighs in on the difficulties in its implementation, introduction, and employee training. In regards to Hoosier Burger, the new information system will be utilized on a day to day basis in every aspect of the business from inventory management, marketing, customer service, and food preparation.

In regards to Hoosier Burger, the point of sale system will require multiple hardware and software types varying in complexity, but should be easily determined. Scheduling Scheduling feasibility is a vital aspect of understanding the projects ability to meet any preset date requirements given by the stakeholders of the project.

It is important that the project adjusts its time frames and scheduling for the new information system around these dates. The owners have not set an established date as of yet, but are positive that any system can be implemented within a given period.

Legal and Contractual Legal feasibility can be confusing and often requires someone with a law background to truly evaluate the implications in some projects. This will not be a factor in this project Political The new information system will distribute considerably more information throughout the company than the current paper based system. Any stakeholder that has issues with the information that will be given out may be able to block the project.

Hoosier Burger Prepared by: Hoosiers Information System Sponsor: Bob Mellankamp Project Manager: An improved information system would be beneficial in speeding up the restaurant and ensuring customer satisfaction. Project Description A new information system will be constructed and a point of sale system will be utilized to collect sales information in order to assist management and employees in the day to day running of the restaurant.

In order to ensure that Hoosier Burgers information system update is successful, requirements determinations are necessary.

Hoosier burger case what modern requirements determination methods are appropriate

In order to perform the given task of requirements determination for the Hoosier Burger project, it is first necessary to determine where the most effective system improvements can be made. Following these guidelines, two questionnaires will be drafted. The first will be distributed to customers in the form of a customer satisfaction questionnaire, while the others will be distributed to the waiter and cook staff during a one on one interview. Customer Satisfaction Questionnaire The most reliable method of gathering the necessary information from the Hoosier Burger customer base is the Customer Satisfaction Questionnaire.

This form of survey offers valuable insights regarding customer experience and satisfaction, at a low cost to the business. Based on interviews with the owners, a short and concise questionnaire has been developed. Using a scale of 1 to 5 with 5 being the highest, rate your overall experience at Hoosier Burger.

Approximately how many minutes did you wait before you were seated? Approximately how many minutes did you wait before your order was served? In your experience, have we ever been unable to complete your order due to a supply shortage? Yes or No 5. Has there been an occasion where you have received the wrong order from us?

Yes or No If yes, were we able to fix the mistake in a timely manner? Yes or No Style Rationale The customer questionnaire is intended to determine their attitudes and feelings about Hoosier Burgers. By offering them an anonymous format such as the Customer Satisfaction Questionnaire to voice their opinions, it is more likely to obtain honest replies.

It is the choice of the analyst to use close ended questions in this survey because the ease of counting the responses. In order to lower the cost, the survey can be sent through the mail. Hoosier Burger has a large and still growing fan base, which will make up for the lowered response rate of this method.

Waiter Questionnaire The most effective way to collect requirements from the employees of Hoosier Burger requires a sit down interview with each employee, followed by observing them in action. For these interviews, a list of questions has been prepared.

Questions for Waiters 1. What are your thoughts regarding the current system? What are a few examples of issues you face, repeatedly? Can you suggest a few improvements you would make to the current system? What aspect of your job takes the most of your time and effort? In your opinion, are the customers satisfied with the service obtained? Style Rationale The waiter interview process hoosier burger case what modern requirements determination methods are appropriate questionnaire are intended to provide ideas on where system improvements can be made in Hoosier Burgers current business processes.

Unlike the customer survey, the waiter survey will have more open ended questions.